652 ratings | 10 reviews | avg rating:3.47

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Ivaylo Yorgov

Goodreads Author

Born

Bulgaria

Member Since

August 2013

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As a business and CX transformation expert, my mission is to empower companies to build a sustainable, customer-centric future. To achieve this, I blend expertise in consumer psychology and behaviour with the best change management practices.

My interests in consumer psychology and customer experience have culminated in the publication of two books: "The New Customer Experience Management" (https://t.ly/-2xa6) and "The Abusive Customer" (https://t.ly/YYa6J).

Personally, I'm passionate about photography and I'm a devoted runner, with multiple half-marathons, a couple of full ones, and an ultra-marathon under my belt. ...more

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Ivaylo Yorgov’s books

Average rating: 4.93 · 29 ratings · 18 reviews · 2 distinct works

	The Abusive Customer 4.94 avg rating — 17 ratings — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The New Customer Experience Management: Why and How the Companies of the Future Address Their Customers' Needs Proactively 4.92 avg rating — 12 ratings — 6 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

* Note: these are all the books on Goodreads for this author. To add more, click here.

Ivaylo is Currently Reading

Ivaylo Yorgov is currently reading

Still Waters (Sandhamn Murders, #1)

by Viveca Sten

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Jan 11, 2026 05:29AM

Ivaylo Yorgov is currently reading

Understanding Aesthetics, Creativity and the Arts: An Interdisciplinary Approach

by Jay Friedenberg

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read in January 2026

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Jan 11, 2026 05:22AM

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The Genetic Book of the Dead: A Darwinian Reverie

by Richard Dawkins (Goodreads Author)

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Jan 07, 2025 12:13PM

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Ivaylo Yorgov is currently reading Still Waters (Sandhamn Murders, #1) by Viveca Sten	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Jan 11, 2026 05:29AM · like · preview book See a Problem? We’d love your help. Let us know what’s wrong with this preview of Still Waters by Viveca Sten. Problem: Details (if other): Thanks for telling us about the problem. Not the book you’re looking for? Preview — Still Waters by Viveca Sten <iframe sandbox id="wrongBookKindlePreviewScreen">
Ivaylo Yorgov has read Ritual: How Seemingly Senseless Acts Make Life Worth Living by Dimitris Xygalatas	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Jan 11, 2026 05:29AM · like · preview book See a Problem? We’d love your help. Let us know what’s wrong with this preview of Ritual by Dimitris Xygalatas. Problem: Details (if other): Thanks for telling us about the problem. Not the book you’re looking for? Preview — Ritual by Dimitris Xygalatas <iframe sandbox id="wrongBookKindlePreviewScreen">
Ivaylo Yorgov finished reading Natrium Chlorid (Sonderdezernat Q, #9) by Jussi Adler-Olsen	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Jan 11, 2026 05:28AM · like · preview book See a Problem? We’d love your help. Let us know what’s wrong with this preview of Natrium Chlorid by Jussi Adler-Olsen. Problem: Details (if other): Thanks for telling us about the problem. Not the book you’re looking for? Preview — Natrium Chlorid by Jussi Adler-Olsen <iframe sandbox id="wrongBookKindlePreviewScreen">
Ivaylo Yorgov started reading Understanding Aesthetics, Creativity and the Arts: An Interdisciplinary Approach by Jay Friedenberg	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Jan 11, 2026 05:22AM · like
Ivaylo Yorgov has read The Thousand Autumns of Jacob de Zoet by David Mitchell	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Jan 11, 2026 05:22AM · like
Ivaylo Yorgov has read Democracy in America by Alexis de Tocqueville	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Jan 11, 2026 05:22AM · like · preview book See a Problem? We’d love your help. Let us know what’s wrong with this preview of Democracy in America by Alexis de Tocqueville. Problem: Details (if other): Thanks for telling us about the problem. Not the book you’re looking for? Preview — Democracy in America by Alexis de Tocqueville <iframe sandbox id="wrongBookKindlePreviewScreen">
Ivaylo Yorgov started reading Natrium Chlorid (Sonderdezernat Q, #9) by Jussi Adler-Olsen	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Jan 11, 2026 05:22AM · like · preview book See a Problem? We’d love your help. Let us know what’s wrong with this preview of Natrium Chlorid by Jussi Adler-Olsen. Problem: Details (if other): Thanks for telling us about the problem. Not the book you’re looking for? Preview — Natrium Chlorid by Jussi Adler-Olsen <iframe sandbox id="wrongBookKindlePreviewScreen">
Ivaylo Yorgov is currently reading The Genetic Book of the Dead: A Darwinian Reverie by Richard Dawkins (Goodreads Author)	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Jan 07, 2025 12:13PM · like
Ivaylo Yorgov is currently reading The Israel-Palestine Conflict: A History by James L. Gelvin	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Nov 20, 2024 01:01PM · 1 like · like · preview book See a Problem? We’d love your help. Let us know what’s wrong with this preview of The Israel-Palestine Conflict by James L. Gelvin. Problem: Details (if other): Thanks for telling us about the problem. Not the book you’re looking for? Preview — The Israel-Palestine Conflict by James L. Gelvin <iframe sandbox id="wrongBookKindlePreviewScreen">
Ivaylo Yorgov is currently reading Osman's Dream: The Story of the Ottoman Empire 1300–1923 by Caroline Finkel	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Nov 08, 2024 01:14PM · like