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Brittany Cook

415 books | 137 friends

Rick Bava

8 books | 596 friends

Rachel Suttle

267 books | 12 friends

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Marilyn Suttle

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Website

http://www.marilynsuttle.com

Genre

Business & Investing, Nonfiction

Member Since

November 2009

URL

https://www.goodreads.com/marilynsuttle

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Marilyn Suttle helps transform the communication and success strategies in people's work and person lives. She helps create engaged customer-focused cultures at work, and shares"Suttle" Shifts for breakthrough results in her keynote speeches. She is the President of Suttle Enterprises LLC, a personal and professional growth training firm, through which she has presented training workshops and keynotes to thousands across the country.

Her client list includes Fortune 500 companies such as Ford Motor Company, Dana Incorporated, Pfizer Corporation, and Visteon; associations such as the American Cancer Society and the Association of Realtors; educational institutions like the University of Michigan; and small to mid-sized companies in advertisin ...more

13 posts
Marilyn Suttle's Blog

Create Strong Customer Loyalty with “Color Their World”

Imagine this. It’s 3am. You’re sound asleep. Then, BING – your eyes pop open as your mind replays a stressful service scenario from the day before. You failed with a customer. Or at least that’s how it feels. Ready to get off the emotional roller coaster and get even better at creating strong customer loyalty […]

The post Create Strong Customer Loyalty with “Color Their World” appeared first on Who

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Marilyn Suttle’s books

Average rating: 3.86 · 64 ratings · 9 reviews · 6 distinct works

	Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan by Marilyn Suttle (Goodreads Author), Lori Jo Vest (Goodreads Author) 3.79 avg rating — 57 ratings — published 2009 — 8 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty by Lori Jo Vest (Goodreads Author), Marilyn Suttle (Goodreads Author) (With) 4.67 avg rating — 3 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan really liked it 4.00 avg rating — 3 ratings — published 2009	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty by Marilyn Suttle (Goodreads Author), Lori Jo Vest (Goodreads Author) it was amazing 5.00 avg rating — 1 rating	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Color Their World: The Art of Creating Strong Customer Loyalty 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Taming Gladys!: The Busy Leader's Guide to Creating Fierce Customer Loyalty by Lori Jo Vest (2016-05-03) by Marilyn Suttle (Goodreads Author), Lori Jo Vest (Goodreads Author), Unknown Author 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

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Reset: How to Change What's Not Working

by Dan Heath

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Oct 07, 2025 03:49PM

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Marilyn Suttle is currently reading Reset: How to Change What's Not Working by Dan Heath	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Oct 07, 2025 03:49PM · like · preview book See a Problem? We’d love your help. Let us know what’s wrong with this preview of Reset by Dan Heath. Problem: Details (if other): Thanks for telling us about the problem. Not the book you’re looking for? Preview — Reset by Dan Heath <iframe sandbox id="wrongBookKindlePreviewScreen">

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Quotes by Marilyn Suttle (?)

“Truth builds trust.”
― Marilyn Suttle

tags: business, customer-service, honesty, inspirational, relationships

158 likes

“Moods can be contagious. Don't catch or spread a bad mood.”
― Marilyn Suttle

tags: inspiration, success

48 likes

“Notice the difference between being in control and needing control.”
― Marilyn Suttle

tags: inspiration, motivational, self-improvement, success

33 likes

See all Marilyn Suttle's quotes »

Marilyn’s Quotes

“Truth builds trust.”
― Marilyn Suttle

tags: business, customer-service, honesty, inspirational, relationships

158 likes

“Moods can be contagious. Don't catch or spread a bad mood.”
― Marilyn Suttle

tags: inspiration, success

48 likes

“Notice the difference between being in control and needing control.”
― Marilyn Suttle

tags: inspiration, motivational, self-improvement, success

33 likes

“When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely.”
― Marilyn Suttle

tags: appreciation, inspiration, success

32 likes

“Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.”
― Marilyn Suttle

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Create Strong Customer Loyalty with “Color Their World”

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