Customer Service Quotes

“People don't care how much you know until they know how much you care”
― Theodore Roosevelt

“Truth builds trust.”
― Marilyn Suttle

“If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.”
― Jeff Bezos

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”
― Jeff Bezos

“In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.”
― Jeff Bezos

“Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.”
― Marilyn Suttle

“When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.”
― Marilyn Suttle

“I have always believed that the way you treat your employees is the way they will treat your customers, and that people flourish when they are praised.” Sir”
― Sir Richard Branson

“His face held a certain impassivity; you see it in all waiters and valets. They might want to jam a knife through your left eye socket, but you'd never know it from their expression. Working retail, I've acquired a similar look myself.”
― Ann Aguirre, Blue Diablo

“When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.”
― Marilyn Suttle

“For every dilemma, find at least three or four possible solutions. The creative process leads to better results.”
― Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan

“Your customers are responsible for your company’s reason for existing.”
― Marilyn Suttle

“How you think about your customers influences how you respond to them.”
― Marilyn Suttle

“Even your most loyal customers always have a choice about where to take their business.”
― Marilyn Suttle, Who's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest Fan

“Being a mercenary, though... Hey, we just go wherever there's a mixture of money and trouble, and everyone in the galaxy is a potential customer.

Even the people you're paid to shoot at?

Well, yeah. There are customers we serve, and customers we service.
-Captain Kevyn Andreyasn & General Tagon”
― Howard Tayler, Resident Mad Scientist

“Make your customers comfortable and they will give you their lives.”
― Paul Orfalea, Copy This!: Lessons from a Hyperactive Dyslexic who Turned a Bright Idea Into One of America's Best Companies

“After each customer interaction, notice if you gave them a “happy to see you” kind of experience.”
― Marilyn Suttle

“Customers are human and humans can view situations in unexpected ways.”
― Marilyn Suttle

“If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.”
― Marilyn Suttle

“Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.”
― Marilyn Suttle

“Frank treated customers with the contempt Rosy had only seen before at airport passport control. Even then, she’d never heard an immigration official refer to anybody as baldy.
“Hey, baldy,” Frank had said and whistled to call a customer back as though he were down in the paddock with an unruly herd. “You forgot your juice.”
Frank held up the bottle of Tropicana orange juice. And when… baldy came back, Frank slapped the bottle into his hand as though passing him the baton in a relay race, then waved the man aside—“Go!”—and pointed at the next customer.
“What do you want?” Frank said. “Cheese? Again? That’s three cheese you’ll have had in a row. Are you eating right?”
The customer stammered.
“Eh-but-eh-but-eh-but,” Frank mimicked. “Never mind. But think up a different filling next time. And not cheese and tomato.” He shook his head and made up the roll.”
― R.G. Manse, Screw Friendship

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