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Don Peppers

Goodreads Author

Born

The United States

Website

http://www.peppersandrogersgroup.com/

Twitter

DonPeppers

Genre

Business & Investing, Computers & Internet, Nonfiction

Member Since

April 2012

URL

https://www.goodreads.com/donpeppers

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Recognized for well over a decade as one of the leading authorities on customer-focused relationship management strategies, Don Peppers is an acclaimed author and a founding partner of Peppers & Rogers Group, the world’s premier customer-centered consultancy.

Don’s vision, perspective and thoughtful analysis of global business practices has earned him some significant citations by internationally recognized entities. Business 2.0 Magazine named him one of the 19 “foremost business gurus of our times,” and Accenture’s Institute for Strategic Change listed him as one of the 50 “most important living business thinkers” in the world. The Times of London has listed him among its “Top 50 Business Brains,” and the U.K.’s Chartered Institute for Mar ...more

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Don Peppers’s books

Average rating: 3.84 · 612 ratings · 38 reviews · 45 distinct works • Similar authors

	Extreme Trust: Honesty as a Competitive Advantage by Don Peppers (Goodreads Author), Martha Rogers 4.05 avg rating — 208 ratings — published 2012 — 15 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The One to One Future by Don Peppers (Goodreads Author), Martha Rogers 3.96 avg rating — 108 ratings — published 1993 — 17 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Enterprise One to One by Don Peppers (Goodreads Author), Martha Rogers 3.77 avg rating — 47 ratings — published 1996 — 8 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The One to One Fieldbook by Don Peppers (Goodreads Author), Martha Rogers 3.44 avg rating — 41 ratings — published 1999 — 6 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Managing Customer Relationships: A Strategic Framework by Don Peppers (Goodreads Author), Martha Rogers 3.63 avg rating — 38 ratings — published 2004 — 16 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Return on Customer: Creating Maximum Value From Your Scarcest Resource by Don Peppers (Goodreads Author), Martha Rogers 3.62 avg rating — 34 ratings — published 2005 — 6 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The One to One Manager: An Executive's Guide To Custom Relationship Management by Don Peppers (Goodreads Author), Martha Rogers 3.52 avg rating — 29 ratings — published 1999 — 11 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Customer Experience: What, How and Why Now 3.85 avg rating — 20 ratings — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The One to One B2B: Customer Relationship Management Strategies for the Real Economy by Don Peppers (Goodreads Author), Martha Rogers 3.63 avg rating — 16 ratings — published 2001 — 5 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Life's A Pitch...Then You Buy 3.33 avg rating — 9 ratings — published 1995 — 7 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

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Quotes by Don Peppers (?)

“Being trustworthy requires: Doing the right thing. And doing things right.”
― Don Peppers

tags: business, extreme-trust, honesty, trust

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“So if you want to loyalize a customer, try remembering some specific need or preference the customer has communicated to you in some way, and deliver on that need without having to be reminded.”
― Don Peppers, Customer Experience: What, How and Why Now

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“However you look at it, trust is probably the single most important ingredient in any personal interaction or relationship.”
― Don Peppers, Extreme Trust: Turning Proactive Honesty and Flawless Execution into Long-Term Profits, Revised

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Don’s Quotes

“Being trustworthy requires: Doing the right thing. And doing things right.”
― Don Peppers

tags: business, extreme-trust, honesty, trust

26 likes

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