I sat across from a VP of Operations not long ago, a sharp, driven leader who had just finished rolling out a company-wide AI implementation. The technology was solid. The investment was significant. Six months in, almost nothing had changed. Her team was still working the same way. Adoption was weak. The energy was flat.
She looked at me and said, “I don’t understand. We gave them the tools.”
I sat across from a VP of Operations not long ago, a sharp, driven leader who had just finished rolling out a company-wide AI implementation. The tech
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