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Leonardo Inghilleri

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Business, Customer Service

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LEONARDO INGHILLERI (Roswell, GA) is Executive Vice President and Managing Partner of West Paces Consulting. A recognized expert on service, Inghilleri created The Ritz-Carlton Leadership Center and Learning Institute and has played an instrumental role at The Ritz-Carlton Hotel Company, BVLGARI, and The Walt Disney Company.

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Leonardo Inghilleri’s books

Average rating: 3.99 · 351 ratings · 23 reviews · 6 distinct works • Similar authors

	Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization 3.99 avg rating — 351 ratings — published 2010 — 13 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	ATENDIMENTO CINCO ESTRELAS 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Atendimento Cinco Estrelas 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	[Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization] [By: Inghilleri, Leonardo] [April, 2010] 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	EXCEPTIIONAL SERVICE,EXCEPTIONAL PROFIT 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization by Leonardo Inghilleri Micah Solomon(1989-02-24) by Micah Solomon (Goodreads Author), Leonardo Inghilleri, Unknown Author 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

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Quotes by Leonardo Inghilleri (?)

“This “Keep-Your-Systems-Simple” (KYSS) approach is almost always the best one, even in very complex customer contexts.”
― Leonardo Inghilleri, Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

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“The solution is to develop a tracking system that captures each customer’s likes and dislikes, as well as what each customer personally values and is hoping for when doing business with you.”
― Leonardo Inghilleri, Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

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“Bad: “Please hold.” Good: “May I briefly place you on hold?” (and then actually listen to the caller’s answer)”
― Leonardo Inghilleri, Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

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