Customer Service


Delivering Happiness: A Path to Profits, Passion, and Purpose
Raving Fans: A Revolutionary Approach to Customer Service
Be Our Guest: Perfecting the Art of Customer Service
The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
The thank you economy
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Hug Your Haters: How to Embrace Complaints and Keep Your Customers
Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
How to Win Friends & Influence People
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Fish: A Proven Way to Boost Morale and Improve Results
The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary
Adapt and Plan for the New Abnormal of the COVID-19 Coronavir... by Gleb TsipurskyPro Truth by Gleb TsipurskyNever Go With Your Gut by Gleb TsipurskyThe Blindspots Between Us by Gleb TsipurskyThe Focus Equation by Thinker Mindset
EntreLeadership Reading Guide
41 books — 47 voters

Cars, Coffee, and a Badass Ninja Toilet by K.C. HiltonBe Our Guest by Walt Disney CompanyNickel and Dimed by Barbara EhrenreichThe Customer Rules by Lee CockerellHow To Attract Customers To Your Business And Keep Them Comin... by Theo John Paul
Excellent Customer Service Books
10 books — 6 voters

Marilyn Suttle
After each customer interaction, notice if you gave them a “happy to see you” kind of experience.
Marilyn Suttle

Ann Aguirre
His face held a certain impassivity; you see it in all waiters and valets. They might want to jam a knife through your left eye socket, but you'd never know it from their expression. Working retail, I've acquired a similar look myself. ...more
Ann Aguirre, Blue Diablo

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