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42 books
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49 voters
Customer Service Books
Showing 1-50 of 609
Delivering Happiness: A Path to Profits, Passion, and Purpose (Hardcover)
by (shelved 28 times as customer-service)
avg rating 4.04 — 76,929 ratings — published 2000
Raving Fans: A Revolutionary Approach to Customer Service (Hardcover)
by (shelved 28 times as customer-service)
avg rating 3.84 — 10,214 ratings — published 1992
Be Our Guest: Perfecting the Art of Customer Service (Paperback)
by (shelved 27 times as customer-service)
avg rating 3.90 — 5,235 ratings — published 2001
The Nordstrom Way: The Inside Story of America's #1 Customer Service Company (Hardcover)
by (shelved 18 times as customer-service)
avg rating 3.90 — 799 ratings — published 1995
The thank you economy (Paperback)
by (shelved 13 times as customer-service)
avg rating 3.84 — 13,207 ratings — published 2010
The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Audio CD)
by (shelved 11 times as customer-service)
avg rating 3.94 — 1,487 ratings — published 2013
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service (Hardcover)
by (shelved 11 times as customer-service)
avg rating 4.06 — 1,019 ratings — published 2013
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue (Kindle Edition)
by (shelved 9 times as customer-service)
avg rating 3.99 — 1,456 ratings — published 2016
Hug Your Haters: How to Embrace Complaints and Keep Your Customers (Hardcover)
by (shelved 9 times as customer-service)
avg rating 3.85 — 793 ratings — published 2016
Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days (Hardcover)
by (shelved 8 times as customer-service)
avg rating 4.18 — 1,092 ratings — published
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong (Paperback)
by (shelved 8 times as customer-service)
avg rating 3.98 — 294 ratings — published 1996
How to Win Friends & Influence People (Paperback)
by (shelved 8 times as customer-service)
avg rating 4.21 — 1,175,795 ratings — published 1936
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization (Hardcover)
by (shelved 8 times as customer-service)
avg rating 3.99 — 353 ratings — published 2010
Fish: A Proven Way to Boost Morale and Improve Results (Hardcover)
by (shelved 8 times as customer-service)
avg rating 3.92 — 29,467 ratings — published 1996
The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary (Hardcover)
by (shelved 8 times as customer-service)
avg rating 3.88 — 7,955 ratings — published 2002
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Hardcover)
by (shelved 7 times as customer-service)
avg rating 4.41 — 41,356 ratings — published 2022
Delivering Knock Your Socks Off Service (Paperback)
by (shelved 7 times as customer-service)
avg rating 3.71 — 212 ratings — published 1991
The Power of Moments: Why Certain Experiences Have Extraordinary Impact (Hardcover)
by (shelved 6 times as customer-service)
avg rating 4.11 — 25,930 ratings — published 2017
The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
by (shelved 6 times as customer-service)
avg rating 3.69 — 94 ratings — published 2011
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service (Kindle Edition)
by (shelved 6 times as customer-service)
avg rating 4.01 — 329 ratings — published
Uncommon Service: How to Win by Putting Customers at the Core of Your Business (Hardcover)
by (shelved 6 times as customer-service)
avg rating 4.01 — 789 ratings — published 2012
Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty (Kindle Edition)
by (shelved 6 times as customer-service)
avg rating 4.20 — 6,381 ratings — published 2002
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary (Hardcover)
by (shelved 6 times as customer-service)
avg rating 3.75 — 5,046 ratings — published 2006
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Hardcover)
by (shelved 6 times as customer-service)
avg rating 3.91 — 1,070 ratings — published 2008
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits (Hardcover)
by (shelved 5 times as customer-service)
avg rating 3.90 — 81 ratings — published 2009
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (Hardcover)
by (shelved 5 times as customer-service)
avg rating 3.98 — 174 ratings — published 2008
The Simple Truths of Service (Hardcover)
by (shelved 5 times as customer-service)
avg rating 4.12 — 420 ratings — published 2005
Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary (Kindle Edition)
by (shelved 5 times as customer-service)
avg rating 3.81 — 79 ratings — published 2013
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know (Hardcover)
by (shelved 5 times as customer-service)
avg rating 4.08 — 634 ratings — published 1998
The Big Book of Customer Service Training Games (Paperback)
by (shelved 5 times as customer-service)
avg rating 3.77 — 134 ratings — published 1998
Customer Service For Dummies (Paperback)
by (shelved 5 times as customer-service)
avg rating 3.61 — 89 ratings — published 1995
The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you (Kindle Edition)
by (shelved 4 times as customer-service)
avg rating 4.36 — 14,354 ratings — published 2013
Achieving Excellence Through Customer Service (Paperback)
by (shelved 4 times as customer-service)
avg rating 3.73 — 60 ratings — published 1991
Outside In: The Power of Putting Customers at the Center of Your Business (Hardcover)
by (shelved 4 times as customer-service)
avg rating 3.93 — 841 ratings — published 2012
Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet (Hardcover)
by (shelved 4 times as customer-service)
avg rating 3.94 — 192 ratings — published 2013
Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World (Hardcover)
by (shelved 4 times as customer-service)
avg rating 3.34 — 101 ratings — published 2008
Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force (Hardcover)
by (shelved 4 times as customer-service)
avg rating 3.80 — 383 ratings — published 2002
Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results (Paperback)
by (shelved 4 times as customer-service)
avg rating 3.70 — 101 ratings — published 2012
Weird Things Customers Say in Bookshops (Hardcover)
by (shelved 4 times as customer-service)
avg rating 3.74 — 30,733 ratings — published 2012
Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits (Paperback)
by (shelved 4 times as customer-service)
avg rating 4.04 — 69 ratings — published 2009
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)
by (shelved 4 times as customer-service)
avg rating 3.67 — 149 ratings — published 2004
The Ultimate Question: Driving Good Profits and True Growth (Hardcover)
by (shelved 4 times as customer-service)
avg rating 3.67 — 680 ratings — published 2006
Building a StoryBrand: Clarify Your Message So Customers Will Listen (Hardcover)
by (shelved 3 times as customer-service)
avg rating 4.26 — 27,181 ratings — published 2017
The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions (Kindle Edition)
by (shelved 3 times as customer-service)
avg rating 4.02 — 47 ratings — published
How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients (Hardcover)
by (shelved 3 times as customer-service)
avg rating 3.88 — 3,973 ratings — published 2000
The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists (Kindle Edition)
by (shelved 3 times as customer-service)
avg rating 3.90 — 112 ratings — published 2009
The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World (Hardcover)
by (shelved 3 times as customer-service)
avg rating 4.04 — 283 ratings — published 2015
Setting the Table: The Transforming Power of Hospitality in Business (Hardcover)
by (shelved 3 times as customer-service)
avg rating 4.03 — 9,699 ratings — published 2006
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success (Hardcover)
by (shelved 3 times as customer-service)
avg rating 4.05 — 375 ratings — published 1999
Zingerman's Guide to Giving Great Service (Hardcover)
by (shelved 3 times as customer-service)
avg rating 4.07 — 420 ratings — published 2004
“Truth builds trust.”
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“If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.”
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