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32 books
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17 voters
Customer Service Books
Showing 1-50 of 595
Delivering Happiness: A Path to Profits, Passion, and Purpose (Hardcover)
by (shelved 28 times as customer-service)
avg rating 4.04 — 76,559 ratings — published 2000
Be Our Guest: Perfecting the Art of Customer Service (Paperback)
by (shelved 27 times as customer-service)
avg rating 3.90 — 5,085 ratings — published 2001
Raving Fans: A Revolutionary Approach to Customer Service (Hardcover)
by (shelved 27 times as customer-service)
avg rating 3.85 — 10,070 ratings — published 1992
The Nordstrom Way: The Inside Story of America's #1 Customer Service Company (Hardcover)
by (shelved 17 times as customer-service)
avg rating 3.91 — 789 ratings — published 1995
The thank you economy (Paperback)
by (shelved 13 times as customer-service)
avg rating 3.84 — 13,188 ratings — published 2010
The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Audio CD)
by (shelved 11 times as customer-service)
avg rating 3.94 — 1,469 ratings — published 2013
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service (Hardcover)
by (shelved 10 times as customer-service)
avg rating 4.06 — 1,002 ratings — published 2013
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue (Kindle Edition)
by (shelved 9 times as customer-service)
avg rating 4.00 — 1,422 ratings — published 2016
Hug Your Haters: How to Embrace Complaints and Keep Your Customers (Hardcover)
by (shelved 9 times as customer-service)
avg rating 3.85 — 781 ratings — published 2016
Fish: A Proven Way to Boost Morale and Improve Results (Hardcover)
by (shelved 9 times as customer-service)
avg rating 3.92 — 29,212 ratings — published 1996
Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days (Hardcover)
by (shelved 8 times as customer-service)
avg rating 4.18 — 1,057 ratings — published
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong (Paperback)
by (shelved 8 times as customer-service)
avg rating 3.98 — 290 ratings — published 1996
How to Win Friends & Influence People (Paperback)
by (shelved 8 times as customer-service)
avg rating 4.22 — 1,143,616 ratings — published 1936
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization (Hardcover)
by (shelved 8 times as customer-service)
avg rating 3.99 — 351 ratings — published 2010
The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary (Hardcover)
by (shelved 8 times as customer-service)
avg rating 3.88 — 7,854 ratings — published 2002
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary (Hardcover)
by (shelved 7 times as customer-service)
avg rating 3.75 — 5,028 ratings — published 2006
Delivering Knock Your Socks Off Service (Paperback)
by (shelved 7 times as customer-service)
avg rating 3.71 — 211 ratings — published 1991
The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
by (shelved 6 times as customer-service)
avg rating 3.72 — 92 ratings — published 2011
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service (Kindle Edition)
by (shelved 6 times as customer-service)
avg rating 4.02 — 314 ratings — published
Uncommon Service: How to Win by Putting Customers at the Core of Your Business (Hardcover)
by (shelved 6 times as customer-service)
avg rating 4.01 — 778 ratings — published 2012
Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty (Kindle Edition)
by (shelved 6 times as customer-service)
avg rating 4.20 — 6,267 ratings — published 2002
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Hardcover)
by (shelved 6 times as customer-service)
avg rating 3.91 — 1,047 ratings — published 2008
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Hardcover)
by (shelved 5 times as customer-service)
avg rating 4.42 — 33,762 ratings — published 2022
The Power of Moments: Why Certain Experiences Have Extraordinary Impact (Hardcover)
by (shelved 5 times as customer-service)
avg rating 4.11 — 25,086 ratings — published 2017
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits (Hardcover)
by (shelved 5 times as customer-service)
avg rating 3.90 — 80 ratings — published 2009
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (Hardcover)
by (shelved 5 times as customer-service)
avg rating 3.97 — 172 ratings — published 2008
Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary (Kindle Edition)
by (shelved 5 times as customer-service)
avg rating 3.81 — 79 ratings — published 2013
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know (Hardcover)
by (shelved 5 times as customer-service)
avg rating 4.07 — 625 ratings — published 1998
The Big Book of Customer Service Training Games (Paperback)
by (shelved 5 times as customer-service)
avg rating 3.77 — 134 ratings — published 1998
Customer Service For Dummies (Paperback)
by (shelved 5 times as customer-service)
avg rating 3.61 — 89 ratings — published 1995
The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you (Kindle Edition)
by (shelved 4 times as customer-service)
avg rating 4.37 — 13,588 ratings — published 2013
Achieving Excellence Through Customer Service (Paperback)
by (shelved 4 times as customer-service)
avg rating 3.73 — 60 ratings — published 1991
Outside In: The Power of Putting Customers at the Center of Your Business (Hardcover)
by (shelved 4 times as customer-service)
avg rating 3.93 — 830 ratings — published 2012
Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet (Hardcover)
by (shelved 4 times as customer-service)
avg rating 3.94 — 191 ratings — published 2013
The Simple Truths of Service (Hardcover)
by (shelved 4 times as customer-service)
avg rating 4.13 — 411 ratings — published 2005
Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World (Hardcover)
by (shelved 4 times as customer-service)
avg rating 3.35 — 100 ratings — published 2008
Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force (Hardcover)
by (shelved 4 times as customer-service)
avg rating 3.80 — 383 ratings — published 2002
Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results (Paperback)
by (shelved 4 times as customer-service)
avg rating 3.72 — 99 ratings — published 2012
Weird Things Customers Say in Bookshops (Hardcover)
by (shelved 4 times as customer-service)
avg rating 3.74 — 30,431 ratings — published 2012
Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits (Paperback)
by (shelved 4 times as customer-service)
avg rating 4.04 — 69 ratings — published 2009
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)
by (shelved 4 times as customer-service)
avg rating 3.67 — 146 ratings — published 2004
The Ultimate Question: Driving Good Profits and True Growth (Hardcover)
by (shelved 4 times as customer-service)
avg rating 3.67 — 680 ratings — published 2006
No Rules Rules: Netflix and the Culture of Reinvention (Paperback)
by (shelved 3 times as customer-service)
avg rating 4.27 — 32,793 ratings — published 2020
Building a StoryBrand: Clarify Your Message So Customers Will Listen (Hardcover)
by (shelved 3 times as customer-service)
avg rating 4.27 — 26,281 ratings — published 2017
The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions (Kindle Edition)
by (shelved 3 times as customer-service)
avg rating 4.02 — 47 ratings — published
How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients (Hardcover)
by (shelved 3 times as customer-service)
avg rating 3.88 — 3,927 ratings — published 2000
The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists (Kindle Edition)
by (shelved 3 times as customer-service)
avg rating 3.91 — 108 ratings — published 2009
The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World (Hardcover)
by (shelved 3 times as customer-service)
avg rating 4.03 — 271 ratings — published 2015
Setting the Table: The Transforming Power of Hospitality in Business (Hardcover)
by (shelved 3 times as customer-service)
avg rating 4.04 — 9,291 ratings — published 2006
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success (Hardcover)
by (shelved 3 times as customer-service)
avg rating 4.05 — 376 ratings — published 1999
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Yes, KLM has an official, verified WhatsApp Business Account for customer service in case any server issue found in whatsapp you can call at +1-866-829-1265(USA) and +44-186-434-0173 (UK), making it one of the most effective ways to contact the airline call +1-866-829-1265(USA) and +44-186-434-0173 (UK) or chat on whatsapp. This channel is staffed 24 hours a day, 7 days a week, by KLM's dedicated global social media team. Passengers can use WhatsApp to receive official flight documents (like boarding passes), check flight status, make booking changes, and ask direct customer service questions on whatsapp as well as on call +1-866-829-1265(USA) and +44-186-434-0173 (UK).”
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“Customers are human and humans can view situations in unexpected ways.”
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