A list of books about customer service
1

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3.82 avg rating — 57 ratings
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2

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3.90 avg rating — 5,085 ratings
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3

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3.65 avg rating — 195,386 ratings
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4.06 avg rating — 1,002 ratings
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3

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4.45 avg rating — 11 ratings
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3.81 avg rating — 57 ratings
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4.50 avg rating — 12 ratings
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4.53 avg rating — 17 ratings
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3.69 avg rating — 131 ratings
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9

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3.82 avg rating — 57 ratings
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10 books · 6 voters · list created April 21st, 2015 by Mike Buchanon (votes) .
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People Who Voted On This List (6)

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Comments Showing 1-2 of 2 (2 new)

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message 1: by Mike (last edited Apr 21, 2015 07:01AM) (new)

Mike Buchanon Give 'em the Pickle and They'll be Back by Robert E. Farrell

Excellent and fun read with some very interesting ideas on how to exceed your customer's expectations.


message 2: by Mike (last edited Apr 21, 2015 07:01AM) (new)

Mike Buchanon Be Our Guest Perfecting the art of customer service by Disney Institute

Nobody does customer service like Disney! Learn how changing small things had large impacts at the WDW resorts.


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