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James Kalbach
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James Kalbach

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Combine Editions

Average rating: 4.02 · 888 ratings · 51 reviews · 10 distinct works • Similar authors
Mapping Experiences: A Comp...
4.11 avg rating — 689 ratings — published 2015 — 14 editions
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Designing Web Navigation: O...
3.85 avg rating — 310 ratings — published 2007 — 22 editions
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Rapid Techniques for Mappin...
3.33 avg rating — 6 ratings
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Design and Business
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The New Design Fundamentals
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Customer Experience visuali...
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Mapowanie wrazen. Kreowanie...
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Designing for the Future
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Design Essentials
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The Jobs to Be Done Playboo...
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Sep 09, 2023 02:00PM
Quotes by James Kalbach  (?)
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“Similarly, this is what mapping offers: new insight. It starts with an investigation and illustration of the human condition and then works out ways to support people’s needs.”
― James Kalbach, Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
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“Empathy is about seeing the world through someone else’s eyes. It’s about an implicit sense of what an experience is like, what people value, and what emotions are involved”
― James Kalbach, Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
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“The advice is clear: don’t force people to bridge gaps of your offering. That’s your job. Mapping experiences allows you to locate transitional volatility within a broader system of interactions and find innovative solutions to address it.”
― James Kalbach, Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
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