Richard S. Gallagher’s Followers (6)

Richard S. Gallagher

edit data

Arabic: ريتشارد إس. جالاجر

Richard S. Gallagher LMFT

My specialty is teaching people how to communicate in difficult situations. As a former customer service executive - and now as a speaker, trainer, and practicing therapist - my books and training programs explore the mechanics of how we communicate, based on recent principles of behavioral psychology.

I am perhaps best known for my two #1 customer service bestsellers The Customer Service Survival Kit (AMACOM, 2013) and What to Say to a Porcupine (AMACOM, 2008), as well as How to Tell Anyone Anything (AMACOM, 2009), which explores how to handle difficult workplace conversations.

If you are looking for "smile training" or basic advice on communications skills, there are lots of books out there ...more

Combine Editions
Richard S. Gallagher’s books

Average rating: 3.77 · 409 ratings · 53 reviews · 32 distinct works • Similar authors

	The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations by Richard S. Gallagher, Carol Roth (Foreword) 3.94 avg rating — 140 ratings — published 2013 — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Stress-Free Small Talk: How to Master the Art of Conversation and Take Control of Your Social Anxiety 3.51 avg rating — 90 ratings — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work 3.84 avg rating — 67 ratings — published 2009 — 10 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	I'll Be Watching You: True Stories of Stalkers and Their Victims 3.70 avg rating — 33 ratings — published 2002 — 9 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service 3.38 avg rating — 32 ratings — published 2008 — 4 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service 4.58 avg rating — 12 ratings — published 2006 — 5 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The Million Dollar Writer: How to Have a Legitimate - and Lucrative - Career as a Writer 3.79 avg rating — 14 ratings — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	No Bravery Required: A Clinically Proven Program for Fears, Phobias and Social Anxiety 4.11 avg rating — 9 ratings — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The Soul of an Organization: Understanding the Values That Drive Successful Corporate Cultures 3.50 avg rating — 4 ratings — published 2002 — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Colette Hates Pets by Richard S. Gallagher, Rich Gallagher it was amazing 5.00 avg rating — 2 ratings — 4 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars