Robert W. Lucas
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The Big Book of Flip Charts
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published
1999
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7 editions
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Customer Service Skills for Success
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published
2000
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27 editions
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The Creative Training Idea Book: Inspired Tips and Techniques for Engaging and Effective Learning
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published
2003
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4 editions
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Customer Service: Building Successful Skills for the Twenty-First Century
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published
2004
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2 editions
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Energize Your Training: Creative Techniques to Engage Learners
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published
2010
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2 editions
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Please Every Customer: Delivering Stellar Customer Service Across Cultures
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published
2011
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2 editions
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Creative Learning: Activities and Games That Really Engage People
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published
2007
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4 editions
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Training Workshop Essentials: Designing, Developing, and Delivering Learning Events that Get Results
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published
2009
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5 editions
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Connect Access Card for Customer Service
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Make Money Writing Books: Proven Profit Making Strategies for Authors
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published
2013
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4 editions
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