Don R. Crawley's Blog
November 4, 2022
Is it Worth Dying For? Good Emotional Intelligence
Don Crawley, Author.
Is it Worth Dying For? Good Emotional Intelligence
Friday morning, I’m on my way to an appointment when a white sedan comes right up on my tail, then swerves into the adjacent lane, and swerves in front of me. I lean on my horn as the white sedan speeds off onto the freeway entrance ramp, continuing to swerve in and out of traffic. …
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Is it Worth Dying For? Good Emotional Intelligence
Don Crawley
January 13, 2022
Just Released the Audiobook Version of The 5 Principles of IT Customer Service Success Book
Don Crawley, Author.
Just Released the Audiobook Version of The 5 Principles of IT Customer Service Success Book
I just released the audiobook version of my customer service book The 5 Principles of IT Customer Service Success, narrated by yours truly. It is now available for you to purchase on Amazon and Audible. The listing includes an audio sample so you can check it out. I asked my step-daughter Elianor to introduce the …
Just Released the Audiobook Version of The 5 Principles of IT Customer Service Success Book
Don Crawley
January 1, 2022
The Future vs. Your Future: Intentionality for Your Future
Don Crawley, Author.
The Future vs. Your Future: Intentionality for Your Future
Like most people, I get songs playing in my head. Sometimes, they’re great, such as something by J.S. Bach, Randy Travis, or Adele. Other times, it’s something obnoxious like this morning when I started the new year with Que Sera Sera going through my head. If you’re not familiar with it, good for you. It’s …
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The Future vs. Your Future: Intentionality for Your Future
Don Crawley
January 29, 2021
Attention! (and Bad Customer Service)
Don R. Crawley, CSP, DTM.
Attention! (and Bad Customer Service)
Word of the Week: Attention The word of the week is attention. As in, pay attention to what your customer is saying and doing. That’s part of the difference between good and bad customer service. Quote of the Week: Customer Loss There’s an often-repeated quote that says, “68% of customer loss is due to perceived …
January 20, 2021
How to Show Respect
Don R. Crawley, CSP, DTM.
How to Show Respect
Word of the Week: Respect The word of the week this week is respect. Respect comes in two forms. Probably, the most common way of thinking about respect is in how you feel about another person, based on their words and deeds. We often say that someone must earn respect. It’s internal, it’s about your …
January 13, 2021
“Shoulding” All Over Yourself and Misguided Self-Help Myths
Don R. Crawley, CSP, DTM.
“Shoulding” All Over Yourself and Misguided Self-Help Myths
Word of the Week: Should The word of the week is should, a popular topic in self-help circles. That probably seems a little odd, but here’s why it’s the word of the week. Janet, my wife, and I were talking about the direction of her professional life. Like millions of others, her life has been …
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“Shoulding” All Over Yourself and Misguided Self-Help Myths
Don Crawley
January 6, 2021
How to Be a Powerful Uplifting Presence: A Positive Point of View
Don R. Crawley, CSP, DTM.
How to Be a Powerful Uplifting Presence: A Positive Point of View
We’re changing the format and the name of the Compassionate Geek blog starting with this post. You can think of the new format as a weekly motivational triple-play. In fact, that’s what I’m calling it: The Weekly Motivational Triple Play. We’ll publish one new post per week, reflecting a positive point of view. Each post …
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How to Be a Powerful Uplifting Presence: A Positive Point of View
Don Crawley
August 13, 2020
4 Simple Ways to Improve Communication Skills with Customers
Don R. Crawley, CSP, DTM.
4 Simple Ways to Improve Communication Skills with Customers
It’s more important now than ever to improve your communication skills with customers. Your customer communication strategy, corporate or personal, must include being intentional about improving communication. I recently opened service tickets with two vendors asking how to accomplish a task with their products. One is a VOIP softphone, and the other a web-based marketing …
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4 Simple Ways to Improve Communication Skills with Customers
Don Crawley
July 9, 2020
A Solution for Poor Customer Service
Don R. Crawley, CSP, DTM.
A Solution for Poor Customer Service
This is a story with a simple solution for poor customer service. I like word puzzles. The New York Times puzzles are an ongoing distraction for me, whether it’s a crossword puzzle or their accursed spelling bee. There’s even one called Vertex, which is a mindless connect-the-dots puzzle. Their puzzles are well-designed and thought-provoking (except …
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July 1, 2020
How to Improve Your Emotional Intelligence for Great Relationships
Don R. Crawley, CSP, DTM.
How to Improve Your Emotional Intelligence for Great Relationships
In a breakout session on how to improve your emotional intelligence at IT Nation Explore, an attendee commented, “You say to avoid saying things like, ‘You make me so happy’ or ‘you make me so angry’ because it gives power to the other person. Yet, you also say to be assertive and tell the other …
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How to Improve Your Emotional Intelligence for Great Relationships
Don Crawley
