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Toni Krasnic

Goodreads Author

Born

March 16

Website

https://www.cxwheel.com/

Twitter

cxwheel

Genre

Business, Business, Nonfiction

Member Since

March 2012

URL

https://www.goodreads.com/krasnic

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Toni Krasnic, MBA, is a distinguished professional in the Customer Experience (CX) field, with an extensive experience in both the hospitality and government sectors. As a Certified Customer Experience Professional (CCXP), Toni combines insights from his business consulting and leadership in government, offering a unique and valuable perspective on CX.

Toni's commitment to elevating customer experiences through innovative strategies and leadership have established him as an influential voice in the CX community. His contributions extend beyond practice; as an author and sought-after speaker at conferences, he continues to guide and inspire future CX leaders. ...more

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Toni Krasnic’s books

Average rating: 3.84 · 299 ratings · 29 reviews · 7 distinct works • Similar authors

	How to Study with Mind Maps: The Concise Learning Method for Students and Lifelong Learners (Expanded Edition) 3.78 avg rating — 235 ratings — published 2011 — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Mind Mapping for Kids: How Elementary School Students Can Use Mind Maps to Improve Reading Comprehension and Critical Thinking really liked it 4.00 avg rating — 17 ratings — published 2012	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Customer Experience Wheel: 1-Page Plan to Navigating Your CX Transformation Journey 4.19 avg rating — 16 ratings — 4 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Concise Learning: Learn More & Score Higher in Less Time With Less Effort 3.77 avg rating — 13 ratings — published 2010	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Adriatic Road Trip: Discover Croatia and Slovenia by Car (2nd Edition) 4.20 avg rating — 10 ratings — published 2015	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Best of Istria: 25 Amazing Trips through Croatia's Tuscany 4.13 avg rating — 8 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Concise Learning: Learn More & Score Higher in Less Time with Less Effort (How to Study with Mind Maps) (Study Learning Skills General) by Krasnic, Toni (7/26/2010) 0.00 avg rating — 0 ratings — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

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Toni Krasnic's Blog: CX Book Gems

CX Book Gems #51: "Designing Customer Experiences with Soul" by Simon Robinson and Maria Moraes Robinson

Today’s newsletter feature is Designing Customer Experiences with Soul by Simon Robinson and Maria Moraes Robinson.

📘 Book Summary

Designing Customer Experiences with Soul reframes CX as a strategic, purpose-driven discipline grounded in meaning, human values, and conscious leadership. Rather than treating CX as a set of tools or isolated improvements, the authors position it within a holistic

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Toni Krasnic wrote a new blog post CX Book Gems #51: "Designing Customer Experiences with Soul" by Simon Robinson and Maria Moraes Robinson Today’s newsletter feature is Designing Customer Experiences with Soul by Simon Robinson and Maria Moraes Robinson. 📘 Book SummaryDesigning Customer Read more of this blog post »
Nov 30, 2025 04:20AM · like
Toni Krasnic liked Jonathan Taylor's review of Customer Experience Wheel: 1-Page Plan to Navigating Your CX Transformation Journey: "CX Wheel by Toni Krasnic delivers a clear, actionable framework for customer experience excellence. Concise, practical, and outcome-driven — a must-read for leaders building customer-obsessed organizations."
Oct 17, 2025 08:47AM · see review
Toni Krasnic liked Gregory's review of Customer Experience Wheel: 1-Page Plan to Navigating Your CX Transformation Journey: "a useful and practical CX framework “Customer Experience Wheel” by Toni Krasnic is a comprehensive, 260-page guide to developing effective customer experience strategies. . The book introduces Krasnic’s readers to his “Customer Experience (CX) Wheel”" Read more of this review »
Oct 17, 2025 08:47AM · see review
Toni Krasnic and 1 other person liked George's review of Customer Experience Wheel: 1-Page Plan to Navigating Your CX Transformation Journey: "Great book for us working with creating customer value I have read a lot of CX books and encountered different applications of it throughout my career. This book stands out in its simpleness describing the whole process. It also contains in-depth prac" Read more of this review »
Oct 17, 2025 08:47AM · see review
Toni Krasnic rated a book it was amazing Customer Experience Wheel: 1-Page Plan to Navigating Your CX Transformation Journey by Toni Krasnic (Goodreads Author)	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Oct 08, 2025 03:57AM · like
Toni Krasnic rated a book it was amazing Customer Experience Wheel: 1-Page Plan to Navigating Your CX Transformation Journey by Toni Krasnic (Goodreads Author)	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Jan 25, 2024 09:17AM · like

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Quotes by Toni Krasnic (?)

“How well you think determines how well you learn.”
― Toni Krasnic, Concise Learning: Learn More & Score Higher in Less Time With Less Effort

2 likes

“we — parents and teachers — need to stop pushing information and provide opportunities for our children to pull information that’s of interest to them.”
― Toni Krasnic, Mind Mapping for Kids: How Elementary School Students Can Use Mind Maps to Improve Reading Comprehension and Critical Thinking

1 likes

“Completely free mind mapping programs, such as iMindMap Basic, XMind, or FreeMind. Inspiration or Kidspiration, which are already available at most elementary schools”
― Toni Krasnic, Mind Mapping for Kids: How Elementary School Students Can Use Mind Maps to Improve Reading Comprehension and Critical Thinking

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