David Horsager's Blog

Why is there a lack of trust in businesses, organizations and relationships? There is a lack of competency. To be successful there should be an increased level of learning and expanding of the brain. How do you do this? Read. Read everything. Americans today spend more time watching television than they do reading a book. Next time you go to pick up the remote, take a second and think about a book that may help improve your level of competency. 

competency, fresh and competent, Building Trust, self leadership, Trust in Leadership

Fifty-five Senators have a Juris Doctorate. A Senators job description is more than simply making laws. They also have to budget to balance. Only seven members of the Senate have an MBA. Shouldn't there be a greater level of competency in the Senate if part of the job description is to balance a budget?

Senators, Trust in government, Trust in Leadership, democracy and trust

After 38 years the Tennessee Lady Volunteers Basketball players, coaches and community had to say goodbye to the most competent and successful basketball coach, not only in women’s basketball but in NCAA history. Under Pat Summitt’s leadership the University of Tennessee Lady Vol basketball program was the most elite the nation has ever seen. Young girls from fourth grade on up every summer would attend Summitt’s basketball camps in hopes of learning how to be the best. Any girl who has ever had a passion for the game of basketball has dreams of being a part of that 11 woman roster and the privilege of wearing the orange and baby blue jerseys.

Pat Summitt made an appearance at 31 NCAA Tournaments, 22 teams made it to the Final Four and eight won NCAA Championship titles. At the end of her career Summitt claimed the title of the Most Winningest Coach in NCAA history, above John Wooden and Mike Krzyzewski, with a record of 1098-208 (.841).

What makes Pat Summitt so great? Trust. Summitt’s life and career exude the Eight Pillars of Trust.

Clarity: Summitt had a clear vision and purpose. Perfect the basics of the game and you will succeed. She “instilled a pattern of success in her players and constantly challenged them to reach their potential as a student and athlete.” Her program reinforces that a clear vision unifies and motivates.

Compassion: Ask any of Pat’s current and former players and they will all tell you that Summitt was the hardest coach but also the most loving. “Her players speak of the opportunities afforded to them later in life with a degree in life lesson from Summitt…” Summitt was trusted because she was a selfless and sacrificial leader who thought beyond her own interests.

Character:  Integrity is being the same in thoughts, words, and actions. Pat Summitt never boasted, although proud of her players she was respected for her humility. Her principles and values she carried with her at home, in practice and in games. Her accountability came from a staff that respected her principles and they supported her in them.

Competency: Pat was raised with the principles of hard work, and as a young girl after she finished her farm chores she would end up playing basketball in a hayloft.  “ She was strong ... had great instincts ... was awesome on defense ... took a charge like a greedy housewife ... denied the ball all over the court ... rebounded with authority ... took the ball to the hoop ... and then could knock the lights out over a zone defense.” These characteristics led her to playing on the Olympic Women’s basketball team, a four year career in the WNBA and landing a job as the UT Volunteers Women’s basketball coach at the age of 22.

Commitment: Pat is the ultimate picture of commitment. She played basketball for the University of Tennessee for her college career and coached there for 38 years. Summitt’s passion for the game was the reason for such great commitment to the team.

Connection: Pat was one of the best coaches in the NCAA not just because of knowledge of the game of basketball. She knew that building a team so great could only happen through connecting with her players and staff. She cared beyond herself, asked great questions (and listened), collaborated, was genuine, was grateful, and made a rule to never complain.

Contribution: Pat was the pioneer of NCAA women’s basketball.  She contributed her life to the game of basketball.  She was known to deliver results, and not just in basketball. At the end of her coaching career she held a record of 1098-208, but one of her greater successes was that her program had a 100% graduation rate. She produced not only great athletes but great minds and leaders to society.

Consistency: Even after the retirement of Pat Summitt, because of the consistency of the University of Tennessee Lady Volunteers basketball team, the program  still has a reputation to be the ideal place to play college basketball.

There are many good coaches and good sports programs. To be considered a great coach, which is trusted by the entire sports world, requires the characteristics of the Eight Pillars of Trust. Pat Summitt exudes trust in leadership. Even now as she begins to battle Alzheimer’s the sports world trusts that Pat will still work hard, fight hard and never compromise. 

https://www.youtube.com/watch?v=wmeK-WJklGo

Trust in Leadership, Trust in Sports, Building Trust, commitment, consistency, connection, contribution, character, Pat Summitt, University of Tennessee, Lady Vols Basketball, Pat Summitt Alzheimer's

Starbucks is the No. 1 coffee shop in the world. Wherever you go, whether it be Des Moines, Iowa or the aiport in Beijing, China, you can find a Starbucks. What brought such great global success? Consumers trust that Starbucks will remain consistent in their promise. Starbucks has remained true to their mission and vision and in return customers remain loyal. 

Building Trust, Trust in Business, Marketing and trust, Consumer Trust, customer loyalty, organizational success, consistency

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Trust, Trust in a company,Trust Within a Company

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For a long time trust and reliance have been known to be related to one another. In the online business analysis, "Exploring Trust vis-a-vis Reliance in Business Relationships," reliance can be considered to be positive expectations held by organization members that the focal organization's specific needs will be fulfilled by its exchange partner given the proven capability and exchange standards in place. Trust is operated at the interpersonal level while reliance operates at the inter-organizational level.

It is discovered in the analysis that business relationships will not survive for a long period without considering the mutual benefits between a buyer and supplier. Reliance is found to be an "important additional determinant" of a successful and continuing business relationship.

When trust and reliance are combined, they form a stable relationship. Trust exudes a personal relationship while reliance exudes an expedient relationship. When the two come together, a stable relationship is formed. 

Building Trust and Reliance, Reliance, Reliance in Business, Trust, Trust and Reliance, Trust in Business, Relationship Between Trust and Reliance, Stable Relationships with Reliance, Stable Relationships with Trust, Trust with Reliance

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For a long time trust and reliance have been known to be related to one another. In the online business analysis, "Exploring Trust vis-a-vis Reliance in Business Relationships," reliance can be considered to be positive expectations held by organization members that the focal organization's specific needs will be fulfilled by its exchange partner given the proven capability and exchange standards in place. Trust is operated at the interpersonal level while reliance operates at the inter-organizational level.

It is discovered in the analysis that business relationships will not survive for a long period without considering the mutual benefits between a buyer and supplier. Reliance is found to be an "important additional determinant" of a successful and continuing business relationship.

When trust and reliance are combined, they form a stable relationship. Trust exudes a personal relationship while reliance exudes an expedient relationship. When the two come together, a stable relationship is formed.