Jon Anton

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Jon Anton’s books

Average rating: 3.48 · 23 ratings · 2 reviews · 30 distinct works

	Customer Relationship Management: Making Hard Decisions with Soft Numbers really liked it 4.00 avg rating — 3 ratings — published 1959 — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Call Center Benchmarketing: How Good is "Good Enough by Jon Anton, David Gustin 3.67 avg rating — 3 ratings — published 2000 — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Customer Relationship Management: The Bottom Line to Optimizing Your Roi by Jon Anton, Natalie L. Petouhoff 4.50 avg rating — 2 ratings — published 2001 — 4 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Inbound Customer Callcenter Design by Jon Anton (Contributor), Richard Widdows really liked it 4.00 avg rating — 2 ratings — published 1998	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Integrating People with Process and Technology "Gaining Employee Acceptance of Technology Initiatives" by Jon Anton, Natalie L. Petouhoff, Lisa M. Schwartz really liked it 4.00 avg rating — 2 ratings — published 2002	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	How to Conduct a Call Center Performance Audit: A to Z by Jon Anton, Dru Phelps liked it 3.00 avg rating — 2 ratings — published 2002	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Listening to the Voice of the Customer liked it 3.00 avg rating — 1 rating — published 1997	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	CALL CENTER MANAGEMENT liked it 3.00 avg rating — 1 rating — published 1997 — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Optimizing Outbound Calling: The Strategic Use of Predictive Dialers liked it 3.00 avg rating — 1 rating	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Coaching Contact Center Agents by Jon Anton, Barry N. Malzberg, John Chatterley (Editor) liked it 3.00 avg rating — 1 rating	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

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