Books by Jon Anton

Jon Anton
Average rating 3.48 · 23 ratings · 2 reviews · shelved 84 times

Showing 30 distinct works.

	Customer Relationship Management: Making Hard Decisions with Soft Numbers by Jon Anton really liked it 4.00 avg rating — 3 ratings — published 1959 — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Call Center Benchmarketing: How Good is "Good Enough by Jon Anton, David Gustin 3.67 avg rating — 3 ratings — published 2000 — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Customer Relationship Management: The Bottom Line to Optimizing Your Roi by Jon Anton, Natalie L. Petouhoff 4.50 avg rating — 2 ratings — published 2001 — 4 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Integrating People with Process and Technology "Gaining Employee Acceptance of Technology Initiatives" by Jon Anton, Natalie L. Petouhoff, Lisa M. Schwartz really liked it 4.00 avg rating — 2 ratings — published 2002	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Inbound Customer Callcenter Design by Jon Anton (Contributor), Richard Widdows really liked it 4.00 avg rating — 2 ratings — published 1998	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Marketing Sucks! by Fred Janssen, Jon Anton, Natalie Petouhoff 3.50 avg rating — 2 ratings — published 2004 — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	How to Conduct a Call Center Performance Audit: A to Z by Jon Anton, Dru Phelps liked it 3.00 avg rating — 2 ratings — published 2002	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Coaching Contact Center Agents by Jon Anton, Barry N. Malzberg, John Chatterley (Editor), Sakura Reese (Illustrator) liked it 3.00 avg rating — 1 rating	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Optimizing Outbound Calling: The Strategic Use of Predictive Dialers by Jon Anton liked it 3.00 avg rating — 1 rating	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	CALL CENTER MANAGEMENT by Jon Anton liked it 3.00 avg rating — 1 rating — published 1997 — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Listening to the Voice of the Customer by Jon Anton liked it 3.00 avg rating — 1 rating — published 1997	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Customer Service at a Crossroads: What You Do Next to Improve Performance Will Determine Your Company's Destiny by Matt McConnell, Jon Anton liked it 3.00 avg rating — 1 rating — published 2003	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	20: 20 Crm by Jon Anton, Laurent Philonenko it was ok 2.00 avg rating — 1 rating — published 2002 — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Call Center Performance Enhancment Using Simulation and Modeling by Jon Anton, Vivek Bapat it was ok 2.00 avg rating — 1 rating — published 2000	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Integrating People with Processes and Crm Technology by Jon Anton 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Managing Web-Based Customer Experiences: Self-Service Integrated with Assisted-Service by Jon Anton, Mike Murphy 0.00 avg rating — 0 ratings — published 2003	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Customer Response and Information Systems by Jon Anton, T. Richard Bennett, Richard Widdows 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Defining Customer Care by Jon Anton, Vish Thirumurthy, Sakura Reese (Illustrator), John Chatterley (Editor) 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Enabling IVR Self-Service with Speech Recognition by Jon Anton, G. P. Paul Kowal 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Contact Center Management "By the Numbers" by Jon Anton, Kamal Webb 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	MINIMIZING AGENT TURNOVER by Jon Anton, Anita Rockwell 0.00 avg rating — 0 ratings — published 2002 — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Offshore Outsourcing Opportunities by Jon Anton, John Chatterley 0.00 avg rating — 0 ratings — published 2002	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Interpreting the Voice of the Customer by Jon Anton, Kevin Childs, Sakura Reese (Illustrator), John Chatterley (Editor) 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Selecting a Teleservices Partner by Jon Anton, Lori Carr 0.00 avg rating — 0 ratings — published 2002	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	e BUSINESS CUSTOMER SERVICE by Jon Anton, Michael Hoeck 0.00 avg rating — 0 ratings — published 2002	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	From Cost to Profit Center: How Technology Enables the Difference by Jon Anton, R. Scott Davis 0.00 avg rating — 0 ratings — published 2003	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Customer Obsession: Your Roadmap to Profitable CRM by Ad Nederlof, Jon Anton 0.00 avg rating — 0 ratings — published 2002 — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Benchmarking at Its Best for Contact Centers by Bruce L. Belfiore, Jon Anton 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Customer Service and the Human Experience: We, the People, Make the Difference by Rosanne D'Ausilio, Jon Anton 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Benchmarking for Profits! by Bruce L. Belfiore, Jon Anton (Contributor) 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

* Note: these are all the books on Goodreads for this author. To add more books, click here.