Books by Jon Anton

Jon Anton
Jon Anton
Average rating 3.48 · 23 ratings · 2 reviews · shelved 84 times


Showing 30 distinct works.
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Customer Relationship Manag...

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really liked it 4.00 avg rating — 3 ratings — published 1959 — 2 editions
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Call Center Benchmarketing:...

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3.67 avg rating — 3 ratings — published 2000 — 3 editions
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Customer Relationship Manag...

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4.50 avg rating — 2 ratings — published 2001 — 4 editions
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Integrating People with Pro...

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really liked it 4.00 avg rating — 2 ratings — published 2002
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Inbound Customer Callcenter...

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really liked it 4.00 avg rating — 2 ratings — published 1998
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Marketing Sucks!

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3.50 avg rating — 2 ratings — published 2004 — 2 editions
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How to Conduct a Call Cente...

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liked it 3.00 avg rating — 2 ratings — published 2002
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Coaching Contact Center Agents

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liked it 3.00 avg rating — 1 rating
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Optimizing Outbound Calling...

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liked it 3.00 avg rating — 1 rating
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CALL CENTER MANAGEMENT

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liked it 3.00 avg rating — 1 rating — published 1997 — 3 editions
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Listening to the Voice of t...

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liked it 3.00 avg rating — 1 rating — published 1997
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Customer Service at a Cross...

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liked it 3.00 avg rating — 1 rating — published 2003
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20: 20 Crm

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it was ok 2.00 avg rating — 1 rating — published 2002 — 2 editions
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Call Center Performance Enh...

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it was ok 2.00 avg rating — 1 rating — published 2000
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Integrating People with Pro...

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Managing Web-Based Customer...

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0.00 avg rating — 0 ratings — published 2003
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Customer Response and Infor...

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Defining Customer Care

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Enabling IVR Self-Service w...

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Contact Center Management "...

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MINIMIZING AGENT TURNOVER

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0.00 avg rating — 0 ratings — published 2002 — 2 editions
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Offshore Outsourcing Opport...

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0.00 avg rating — 0 ratings — published 2002
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Interpreting the Voice of t...

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Selecting a Teleservices Pa...

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0.00 avg rating — 0 ratings — published 2002
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e BUSINESS CUSTOMER SERVICE

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0.00 avg rating — 0 ratings — published 2002
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From Cost to Profit Center:...

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0.00 avg rating — 0 ratings — published 2003
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Customer Obsession: Your Ro...

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0.00 avg rating — 0 ratings — published 2002 — 3 editions
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Benchmarking at Its Best fo...

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Customer Service and the Hu...

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Benchmarking for Profits!

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