Des Traynor
Goodreads Author
Member Since
April 2009
URL
https://www.goodreads.com/destraynor
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Intercom on Jobs to be Done
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Intercom On Starting Up
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Intercom on Marketing
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Intercom on Onboarding
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The Growth Handbook
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Intercom on Customer Engagement
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3 editions
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published
2015
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Intercom on Customer Support
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User Experience Design
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published
2012
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Hacker Monthly Issue 12
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published
2011
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Hacker Monthly Special Issue: Startup Marketing
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published
2011
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“The idea that 20% of the features will get you 80% of the value may well be correct, but it also means that on important tasks, you're giving the customers B-grade experieence where it matters most.”
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“Fun fact: when Microsoft asked their users what they wanted added to Office, they found 90% of the requested features were already there.”
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“There are no tiny features when you’re doing things properly. This is why as a product manager you need a good understanding of what it takes to implement a feature before you nod your head and add it to the roadmap.”
― Intercom on Product Management
― Intercom on Product Management
“If you're going to try, go all the way. Otherwise, don't even start. This could mean losing girlfriends, wives, relatives and maybe even your mind. It could mean not eating for three or four days. It could mean freezing on a park bench. It could mean jail. It could mean derision. It could mean mockery--isolation. Isolation is the gift. All the others are a test of your endurance, of how much you really want to do it. And, you'll do it, despite rejection and the worst odds. And it will be better than anything else you can imagine. If you're going to try, go all the way. There is no other feeling like that. You will be alone with the gods, and the nights will flame with fire. You will ride life straight to perfect laughter. It's the only good fight there is.”
― What Matters Most is How Well You Walk Through the Fire
― What Matters Most is How Well You Walk Through the Fire
“Fun fact: when Microsoft asked their users what they wanted added to Office, they found 90% of the requested features were already there.”
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“If you ask why enough times, eventually you'll work it out and get to the root cause.”
― Intercom on Product Management
― Intercom on Product Management
“The idea that 20% of the features will get you 80% of the value may well be correct, but it also means that on important tasks, you're giving the customers B-grade experieence where it matters most.”
―
―
“There are no tiny features when you’re doing things properly. This is why as a product manager you need a good understanding of what it takes to implement a feature before you nod your head and add it to the roadmap.”
― Intercom on Product Management
― Intercom on Product Management