Shari Harley

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Shari Harley

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The United States
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December 2012


Shari Harley is a business communication expert. She started her career selling and facilitating effective communication programs for Dale Carnegie Training. She has also served as a business communication trainer for American Century Investments, led leadership development and succession planning for OppenheimerFunds, and taught leadership courses at the University of Denver. Harley holds an MA in applied communication from the University of Denver and a BA in psychology from Washington University in St. Louis, Missouri.

In 2007 Harley left her corporate director job to launch CANDID CULTURE, a business communication training and keynote speaking firm that seeks to bring effective communication back to the workplace, making it easier to giv
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Don’t Send Them to Yelp – Get Better Customer and Employee Feedback

Many businesses are struggling to overcome negative and permanent online reviews on Yelp, Google, TripAdvisor, Glassdoor, etc. And they’re wondering why customers and employees go online vs. giving feedback directly. The answer is simple.

Giving feedback online is easy. Giving feedback directly is harder, for many reasons.  No one wants to be the person who complains. Feedback is likely to be recei

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Published on February 22, 2026 15:31
Average rating: 3.94 · 585 ratings · 57 reviews · 3 distinct worksSimilar authors
How to Say Anything to Anyo...

3.94 avg rating — 583 ratings — published 2013 — 8 editions
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How to Say Anything To Anyone

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How to Say Anything to Anyo...

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Don’t Send Them to Yelp – Get Better Customer and Employee Feedback

Many businesses are struggling to overcome negative and permanent online reviews on Yelp, Google, TripAdvisor, Glassdoor, etc. And they’re wondering w Read more of this blog post »
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