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Andy Polaine

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September 2019

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Andy Polaine’s books

Average rating: 4.05 · 601 ratings · 30 reviews · 4 distinct works • Similar authors

	Service Design: From Insight to Implementation by Andy Polaine (Goodreads Author), Lavrans Løvlie, Ben Reason 4.05 avg rating — 599 ratings — published 2013 — 11 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	サービスデザイン it was amazing 5.00 avg rating — 1 rating	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Service Design: From Insight to Implementation by Andy Polaine (Goodreads Author), Lavrans Løvlie, Ben Reason really liked it 4.00 avg rating — 1 rating	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	服务设计与创新实践 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

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Andy Polaine made a comment in the group Goodreads Librarians Group — Doubled Author Name issue topic " Hi, I have an author account here (Andy Polaine), but the second edition of out book Service Design: From Insight to Implementation has been attribute ...more "
Dec 09, 2025 08:42AM
Andy Polaine joined the group Goodreads Librarians Group
Dec 09, 2025 08:39AM · like
Andy Polaine rated a book it was amazing A Gentle Reminder by Bianca Sparacino	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
Jul 29, 2024 04:47AM · like · preview book See a Problem? We’d love your help. Let us know what’s wrong with this preview of A Gentle Reminder by Bianca Sparacino. Problem: Details (if other): Thanks for telling us about the problem. Not the book you’re looking for? Preview — A Gentle Reminder by Bianca Sparacino <iframe sandbox id="wrongBookKindlePreviewScreen">

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Quotes by Andy Polaine (?)

“In the Gjensidige project, then, one of the key challenges was to develop a service proposition that eliminated price as the key deciding factor.”
― Andy Polaine, Service Design: From Insight to Implementation

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“The approach taken in the Gjensidige project is an example of classic service design—insights research, workshops, service blueprinting, service proposition development, concept sketches and presentations, experience prototyping, testing, and delivery.”
― Andy Polaine, Service Design: From Insight to Implementation

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“The biggest missed opportunity in development is that organizations don’t think about their customers as valuable, productive assets in the delivery of a service, but as anonymous consumers of products.”
― Andy Polaine, Service Design: From Insight to Implementation

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