Who comes first? Customers or Shareholders?

A quick thought for the day. I was recently trying to cancel my cellphone contract with Vodacom. Oh my, what an effort. I have no doubt that Vodacom instructs its call centre operators to do everything in their power to avoid a canceled contract. Amazingly, the agent told me that I was unable to cancel my contract until contract end date even if I was happy to pay penalties. We know that this is garbage. After what seemed like an eternity, he relented and abra ca da bra, my contract was immed...

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Published on September 11, 2017 12:50
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