I have recently started working with the team at Perlego, a fast growing resource for both business professionals and students where you can get access to an amazing range of books through a simple subscription, covering a huge array of subjects. I have started to curate my own list of CX books and supporting texts that are well worth a read, check out my initial list here         www.perlego.com/lists/69/customer-service-manager 

Happy reading!!