A few years ago when I was working in a large organization helping a 1600-ish person department with a change, I had a few of those days that I think we’ve all had at some point. I had a day of meetings scheduled and every single one was canceled by the time I got to work.

I checked my mail, had 12 coffees, walked around to see if anyone I was supposed to have meetings with had time, and updated our big visible change wall. At this point, I ran out of things to do. I’ve talked to many change...