The ESL telephone lesson, ‘The Amazon Telephone roleplay,’ is a pairs’ activity to practice telephone skills. It is especially useful for business classes as students are keen to practice taking down information on the phone. This free English teaching material takes up to 40 minutes to complete. Enjoy!

Download the full roleplay here.

The telephone roleplay

Instructions

Step 1: First explain to your students what to say when they first pick up the phone .i.e. ‘hello’, ‘Good morning’, ‘ [Name...