Be more agile. Create better user experiences. Plan for todays technical needs and the future unknown. Most IT teams are struggling with this juxtaposition. Addressing day-to-day tactical requests that need to be prioritized alongside adopting new technologies and improving infrastructure. Phew  that is a lot. It is not so easy to focus on the present while guaranteeing future success. 

But the success of the business does rely on strong technical systems and efficient processes both today...