In the context of seemingly endless volatility, the pandemic has led many of us to pause in order to reassess what it really takes to win in this new era of business. What leadership attributes are needed right now to create a sustainable competitive advantage?

In the past, it was enough to be a thoughtful and deliberate manager, executing a plan with precision and accuracy. Today, however, leaders have to embrace a new set of roles and responsibilities to remain relevant and effective. Building...