As I stumbled for my alarm at 3:00 a.m. on my first day on the job as a street washer, I wondered what I was getting myself into. CBS had asked my company to participate in its hit reality show Undercover Boss. As the CEO of Herschend Family Entertainment (HFE) at that time, I’d agreed to work at Silver Dollar City, our original theme park in Branson, Missouri. I had no idea that what was about to transpire would change my life and my leadership approach forever.  

Befo...