Too many people think that simply mouthing the word ‘sorry’ is enough to absolve them of their sins and let them off the hook – no matter how horrendous the things they have done.

Want to know how a real apology should look? I’m linking to this excellent article from the Chumplady website, which explains things in her usual brutal but succinct manner.

Real Remorse? Or Genuine Imitation Naugahyde Remorse?