“Insanity is doing the same thing over and over and expecting different results.”

This quote, once seen in a 1981 publication from Narcotics Anonymous, is often attributed to Albert Einstein. Not only is that attribution wrong, but in an evolving environment, the statement itself is also wrong.

At one of the biweekly improvement sessions, a team member mentioned that there’s a problem with frequent late arrivals at the daily sync meetings. Late arrivals also low...