My goodness, this automated world is truly unbelievable!

Everything is automated in some form or other… and what is not yet seems to be headed in that direction. From do-it-yourself checkouts to RECORDED customer service assistance! Hey, if I knew what help I needed, I would not be calling customer service!!!!!

I just spent 20-minutes on the phone with my utility company’s automated response system pushing buttons to make selections to try and get some answers about my bill. Some of the questio...