Twice since Christmas I've tripped into conversation with AI masquerading as a person.

One with my bank, and the other with Amazon.

In both cases AI could not answer my query.

How many more firms/businesses out there have installed AI instead of a human being to supposedly answer questions? If all you want is the store opening times, then its probably fine, but anything with a  hint of complexity and I doubt you will be satisfied.

The sad thing is we don't know that this is happening until we have reason to contact a helpline.