In Faerûn, where caravans cross nations and portals link planes, trade is a living, breathing force. Yet even the best-run merchants of Waterdeep, Baldur’s Gate, and Calimport know that not every deal goes as planned. A cracked wand, a spoiled crate of moonwine, or an amulet that misfires its enchantment, all must be handled with discipline.

The Waterdeep Trading Company has built a structured framework for such cases known as Returns and Dispositions. This process ensures that every returned...