Some attributes in our age of technology are great. You can buy all kinds of things online while relaxing on your sofa. Book trips through an app. Secure a checklist of items that once required multiple errand runs and they will be delivered to your door within hours. But there is another aspect to this modern system that is incredibly frustrating. What do you do when you need to talk to a human being? This past week I spent hours on hold when I needed to talk to a person. I was informed every couple of minutes that my call was important and they would answer my call as soon as a representative was available. That was followed by annoying hold music that repeated over and over and over. I finally gave up. I appreciate that so much can be handled through technology but sometimes you need the assistance of an actual person. You need to hear a voice. God

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