I spoke at a conference last week, and afterward, someone approached me and asked, “How do I get my team members to be more engaged?”

This is one of the most common questions I am asked. While I understand the depth of the question, I am not always certain the person asking it does. My response to those who approach me with this question is: “How engaged do you want them to be?”

To which they usually reply, “I am not sure.”

On teams, e...