Customer Renewals: Price Isn't the Problem, Value Perception Is

A seller fields questions from buyers during a renewal conversation

If you’re heading into renewal conversations thinking the biggest hurdle is pricing, you’re not alone. But here’s what you need to know: price resistance is rarely the real issue.


What actually derails renewals is when buyers don’t fully recognize the value you’ve delivered or what’s still ahead. When they clearly see value outweighs cost, price objections fade.


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Published on November 19, 2025 07:30
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