Have you ever sent an urgent email and panicked when you don’t get a quick reply? Or maybe you receive a text message asking how you’re doing and then get a second text 3 minutes later asking why you haven’t responded. In projects as well as personal life, it’s a good idea to get people on the same page about which communication methods to use for different situations and what response time to expect. In this video, Bob McGannon and I provide some ideas on how to set these standards.

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