Dear Reader: Four Alternatives to Hate Mail

Up until recently I exclusively wrote medical romance for HMB which is a fairly niche market so my name wasn’t well known and hence I didn’t often get fan mail. Since branching out into RIVA/Presents Extra/KISS I’ve become a bit more mainstream and with my Entangled release, Taming the Tycoon, I’ve probably reached my biggest readership yet with some really great emails from readers.

About 18 months ago I received my first Dear Amy You Suck email. It was awful and confronting but I’m fairly pragmatic so I ignored and got on with it. Recently I received another not very nice email which, I have to say, made the first one look like an invitation to tea from the Queen by comparison.

I was going to share both letters here but decided not to. Suffice to say they’re not very nice. To be honest, they left me feeling horrible, unsettled and flat for quite a few days after. And it really doesn’t matter that both these emails say a lot more about the person writing them than about me and my books, I am still a human being and they rattled me.

I guess, in a way, it’s our fault. As writers we invite readers in via our websites and blogs and on public forums all the time. Writers are more accessible now than ever before. I can’t talk for anyone else but I know I personally enjoy interacting with readers on social media. They don’t need to kiss my arse. I have a thick skin and a healthy ego - I’ll survive negative reviews and snarky comments because that’s all part of the game.

But a personal email is different. It’s like these two readers knocked on my door and when I opened it, they spat in my face.

So what did I do, I hear you ask? Did I delete them? No. I didn’t. I kept them as a reminder that not every person who reads your book is going to get it. And that’s an important lesson to learn early as a writer.

And then, after much hesitation and careful contemplation, I wrote this blog :-)

So, in an effort to perhaps save another author the horrible sinking feeling of an awful letter, I’d like to suggest some other things readers can do if they don’t like a book.

Suggestion #1 Stop Reading.
This is the most important AND the easiest thing to do.
Stop. Reading. The. Book.
Put it down. Walk away. The power is in your hands.
I’ve read many a book I didn’t like. Years ago I would have persisted to the bitter end (as my two lovely readers obviously did) but now if they don’t hook me in the first three or so chapters, I just put it down. And hope to God I don’t suddenly drop dead and have that book be the last one in my head when I pop off my mortal coil.

Suggestion #2 - Throw it against the wall.
There’s is nothing quite so satisfying than the thunk a book makes as it hits a wall. It’s almost as good as book smell and those of you who are true book lovers will understand what I mean.
Granted, this level of satisfaction is much easier to achieve with a paperback than a digital version. In my experience Kindles/Nooks/iPads don’t fare so well with meeting hard surfaces at great speed. But they do have handy delete buttons which is the electronic equivalent of the wall banger. Without the noise.
Now if someone invented an app for that, it would be very cool!

Suggestion # 3 - Tell all your friends how bad it is.
Don’t hang back. Ring them. Email them. Whisper about it at the school gate. Slander it at the local book club. Hell, take it to social media. Facebook , Tumblr, Twitter. I’m not going to butt in. I recently followed a live twitter feed between two people who were patently obviously talking about one of my books, not in a particularly flattering light, and I didn’t say a word. I gritted my teeth and went and popped some popcorn and settled in for all the grizzly details. It’s okay. My books are out there in a public forum and people are going to talk about them and they are entitled to their opinions.

Suggestion #4 - Give it a one star review on Amazon/Goodreads/Review Site/Personal Blog.
In fact you should post one of those reviews that say how much you wish you could give zero stars because that’s three hours of your life you’re never going to get back. Or even better you could lament that there weren’t negative stars because there just wasn’t one single positive, redeeming factor whatsoever.
You could even include animations and funny cartoons.
Really, don’t hold back. One particularly memorable reviewer of Innocent Til Proven Otherwise certainly didn’t when she called me “crude” and “mysogynistic” and the book “appalling” and “extra awful”.
But bravo to her for stopping after the first chapter.

So there you are – four great alternatives to hitting the send button on a downer email.

My best suggestion? Save your letters for authors you love and books that blew your mind. Authors live for those kind of letters, it makes our day/week/month or, if you’re like me who rarely gets anything, year.

Fan letters are one of the joys of the job. Spread joy.
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Published on November 10, 2012 18:17 Tags: amy-andrews, fan-mail, hate-mail, taming-the-tycoon
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message 1: by Fiona (new)

Fiona Marsden I want the app that sounds like a book hitting a wall. Though there are only a handful of books I've really hated that much. The Rainbow by DH Lawrence was one. I took my revenge by getting a High Distinction on my assignment on the book at Uni. The other books were romances by authors I love and I felt really, really betrayed. Not because they did it once. But because they did it again. It's left me with an abiding distrust that makes me paranoid before I even look at a book. The feeling that I can't trust an author I have read and loved for years so how can I trust new authors. Which is why all the romance authors I read have to put up with tweets asking about whether the characters are likely to disappoint me. It doesn't mean I can't or wont read the books and even enjoy them. But if I know beforehand I am not setting myself up for disappointment when I become emotionally engaged, which I always do with a good writer.


message 2: by Amy (new)

Amy Andrews I know - how cool would that be. There's an app that sounds like a whip and its mega fun!

I dont mind tweets from anxious readers :-) totally understand that feeling myself. Tweet away :-)


message 3: by Emily (new)

Emily you can only hope they have spelling and grammatical errors so you can critique and send back. I wonder if these people go up to others in the street and yell at them for wearing outfits they don't like. Personal attacks are not on. I agree, put the book down.


message 4: by Amy (new)

Amy Andrews That's a good analogy Emily! I think its something about the anonymity of email that negates good manners.


message 5: by Fiona (new)

Fiona Marsden It's too easy too. In the old days you had to find out the address of the publisher and write it, put it in an envelope, pay for a stamp and send it off.


message 6: by Amy (new)

Amy Andrews Yes, that's true too Fiona! Snail mail certainly cooled many an ardour - unlike hitting send!


message 7: by Fiona (new)

Fiona Marsden ON the other hand you probably missed out on some adulation that way too. I remember wanting to write to an author when I was a kid but it was too difficult and I never did. I've probably carried that guilt for decades for the greater benefit of my current crop of favourite writers. ;)


message 8: by Brooke (new)

Brooke Dell-sewell See, I don't get it. I just don't get it. Who sends hate emails? Personal ones? Ok, if as a consumer you don't like something you can complain about a particular product or service - but it is about the product or service - not the person. I mean if you really have to, complain about the thing (ie the book), but dont ever embark on a personal attack on the creator/author of the product.
There are plenty of books I don't like. I just read my favourite crime writers latest and dissapointed is an understatement. This was the latest release in my fav series of his. So I didn't like it. Big Whoop. I'll still keep reading the next releases, and if this becomes a trend then I'll just stop reading him. What did I do about the fact I didn't like it? Well, nothing. I just didn't post a raving review on Twitter like I normally would. I don't take it as a personal slight he wrote a book not on par with his normally otherwise brilliant books. And I'll tell my friends if they ask what I thought of it - that I just didn't like it.
At the end, one author is never going to please everyone. We all have different tastes. Friends of mine read authors that don't appeal to me, I read stuff that doesn't appeal to them.
We see movies, eat at restaurants, buy coffees etc and would never email a personal attack to the product providers because we didn't like their product. This is no different.
And hells bells - who on earth would give you a spray about Innocent till Proven Otherwise? I am a female lawyer and I freaking love that book, as you know. Mysogyny Myschmogyny! My favourite character is the grey skirt!
Excellent advice above - I want a book throwing Ap. I want it nooooow! (said in my best Veruca Salt voice).


message 9: by Amy (new)

Amy Andrews Love these comments Brooke. See, if both these people had written and said, I really didn't like this book and here's why and been polite and constructive we could have had a good conversation then gone on our ways both happy to disagree. But the hate and the anger in the language....oh my!

I have read many books I have loved and emailed the authors to tell them. Have also read many I haven't but would NEVER in a million years email the author and say so.

Thanks re your comments on ITPO . A lot of negative reviews I take with a grain of salt but yeh, mysoginistic really hurt this feminist!


message 10: by Amy (new)

Amy Andrews Amy wrote: "Yes, that's true too Fiona! Snail mail certainly cooled many an ardour - unlike hitting send!"

Fiona wrote: "ON the other hand you probably missed out on some adulation that way too. I remember wanting to write to an author when I was a kid but it was too difficult and I never did. I've probably carried t..."

Good point! Let go of the guilt, Fiona :-)


message 11: by Nas (new)

Nas Dean Best advice ever, if you don't like it - Stop. Reading. The. Book.


message 12: by Amy (new)

Amy Andrews Nas wrote: "Best advice ever, if you don't like it - Stop. Reading. The. Book."

Yep. There it is.


message 13: by [deleted user] (new)

Fabulous advice. I'm so angry on your behalf for those awful emails. Just because a book isn't your cup of tea, that's no reason to get nasty.


message 14: by Amy (new)

Amy Andrews Rachael wrote: "Fabulous advice. I'm so angry on your behalf for those awful emails. Just because a book isn't your cup of tea, that's no reason to get nasty."

Thank Rach. It's awful to feel sick for days after such confronting correspondence. Lucky I have a robust ego - need it for this game :-)


message 15: by [deleted user] (new)

You most certainly do. I'm trying to grow a thicker skin!


message 16: by Nigelle-ann (new)

Nigelle-ann Sadly the thing called manners has been lost with emails. I don't like everything I read and I read a lot however I do try to find something about the book that made my day. If I dont like it well I just stop reading, however I will confess to throwing a book in the fire after the Author killed of a character that I loved, had to get it back once it was up in flames, im passionate so sue me, there is never an excuse for rudeness. Keep writing x


message 17: by Amy (new)

Amy Andrews Nigelle-ann wrote: "Sadly the thing called manners has been lost with emails. I don't like everything I read and I read a lot however I do try to find something about the book that made my day. If I dont like it well ..."

Lol Nigelle-ann, you totally embody what I was trying to say. I can just imagine you hurling it into the fire then trying to fish it out :-) Am smiling fit to bust now :-)


message 18: by Amy (new)

Amy Andrews Rachael wrote: "You most certainly do. I'm trying to grow a thicker skin!"
Unfortunately thick skins come from practice :-/ I hope you never have to grow one, Rach.


message 19: by Nigelle-ann (new)

Nigelle-ann We owned a small country pub at the time, the face on the whole front bar which was full was priceless LOL


message 20: by Amy (new)

Amy Andrews Nigelle-ann wrote: "We owned a small country pub at the time, the face on the whole front bar which was full was priceless LOL"

Oooh, even *more* funny!


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