Amazon's review system is badly flawed


Reports of Amazon wrongfully removing reviews are all over the net.I had 22 x 5 star reviews removed on By His Grace in 1 day, leaving only bad reviews. As a result, my sales which for months had been in the rankings at the 900s to 2,000s, dropped to the 11,000s. The rest of the series immediately followed suit. My KDP income dropped to half, literally.Okay, we all know Amazon is shutting down good reviews for reasons only known to themselves, so that was one thing, but then a reviewer left outrageous lies on one of my books on the Kindle UK site, and Amazon refused to remove it.By His Grace is Christian romance - clean romance - the most physical intimacy that happens is that the two main characters kiss at the end of the book, a chaste kiss even.Yet one reviewer wrote this (and my UK sales dropped immediately): great story spoilt by sex, 12 Dec 2012The story was great..BUT the grafic detail of sex spoilt the story. much better to leave it to the imagination. but in this story it went on page after page so spoilt the book.

I contacted Amazon, and this is their reply:Amazon.co.uk Author Central Team <ac-no-reply@amazon.co.uk>12/14/12to meHello Kathleen Wiseman,

I've read the review titled " great story spoilt by sex" for the book titled "By His Grace (The Morgan Brothers Book 1) (Christian Romance / Religious Fiction Romance)." I understand your concerns, but the review doesn't violate our posted guidelines, so I'm unable to remove it in its current format.

However, as the author of this title, you can provide feedback about this review by voting or commenting on it. To vote, click the "Yes" or "No" buttons next to "Was this review helpful to you?" To comment, click the Comments link at the bottom of the review.

We try to encourage our customers to give their honest opinions on our products while staying within our guidelines. As a retailer we are interested in cultivating a diversity of opinion on our products. Part of that is allowing our customers to air their honest thoughts on items they have received. Here's a link to our guidelines for reference:

http://www.amazon.co.uk/review-guidelines/

We appreciate your understanding. We hope to see you again soon.


I thought that was bad enough, but things went further downhill, showing that Amazon's flaws are not solely in their review system. I received two emails from KDP Compliance threatening to remove my books and even shut down my account if I did not match the prices to Nook's new prices. Here's the catch - I have tried to update prices on KDP, but KDP has not changed the prices due to the fact that not all retailers have the new price to date. (Some retailers are slower at updating than others, once the request has gone though.) I emailed KDP daily for 6 days, and finally received an email from Support which had nothing to do with my email to them, and then seconds later, I received yet another email from Compliance threatening to remove my book and shut down my account.Amazon is not doing Indies any favors.Back to reviews - there seems to be an increase of spiteful, one star reviews, and many of these have a struggle with the most simple grammar and even spelling - I wonder if some publishers are outsourcing for the purpose of putting one star reviews on their oppositions' books. Some of the one stars appear the second a book goes better than the 1000 ranking. I find this suspicious.Reviews are a hotbed of opportunity for the opposition to drop sales on another's book. It is easy to lie and say book is full of typos, or badly formatted, and sales at once drop.Amazon really needs to abolish reviews. People can download the first part of a book and see for themselves, so reviews are no longer necessary.I for one can see the writing on the wall and am putting all my efforts into other retailers now, especially the Apple iBookstore which has always done the right thing by Indies.So, here are the links to my books on the iBookstore.By His Grace 99cCaroline's Gift $1.99That Which Is Secret  $1.99A Mustard Seed $1.99and the first book of the new series, Romans. 99c

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Published on January 07, 2013 13:54
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