Customer Service Heroes: Veterans Health Administration

Did you know that the Veterans
Health Administration
is the largest single medical system in the country?
It is also one of the most efficient, and, according to numerous independent surveys,
provides the highest quality of care.

A colleague frequently praises the VA for ease of use after
he takes his father, a World War II veteran, to the VA Medical Center in Long
Beach, California.

"We wait, just as one does at any doctor's appointment. Butwhen we see the doctor, he or she knows my dad's...

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Published on March 25, 2010 12:22
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