If there's one thing I've learned from being a technical writer for the last 19 years, it's to have a thick skin when it comes to getting feedback. I am so used to having my drafts come back covered with red ink that I no longer labor under the illusion that my words are somehow sacred or divinely inspired. Instead, I get really excited when people give me feedback, because it means they took the time to read what I wrote and paid enough attention to give me comments. I think developing this ...