There's an interesting discussion going on at MetaFilter about confused Internet users and the mistakes they make. It's full of laughs and full of arguments about iPads and Google and UX work, but one comment stood out to me:

"...How hard is it to understand what a browser is and what a URL is and how to use a search engine?"

The answer, in my opinion, is "Really, really really hard." The problem isn't that those individual things are tough to tell apart, or that a "menu" is inherently...