Customer Diservice

Whatever happened to good old customer service? You know, that old fashioned concept of the customer always being right? I guess in today's marketplace there are so many customers with so much money that it doesn't matter if you piss off some or most of them, right? Wrong. In today's marketplace it's more important than ever before to please the few customers who walk in than ever before. If I was selling something at retail I would make my customer happy in hopes that they might come in agai...
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Published on May 25, 2010 08:45
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