"To whoever think their words affect me is too stupid
And if you can do it better than me, then you do it"
—Kanye West, "Cold"

One obvious yet underappreciated laws of business physics is: For any given company, the larger the company becomes, the more opportunities emerge to screw it up.

Another obvious, but not well understood law: The more screwed up your company, the more people will complain about it and blame you.

If we take these two together, it is easy to see that without interventi...