Very few people in Marshall, MN know my name. Those who might recognize me know me as the guy from Charter, one of the cable companies in town. I am the one they have to come see if they are having a problem, need to ask a question but loath the call center, are paying their bill, and a myriad of other reasons. Most don't like dealing with the cable company and I can't say that I blame them. Charter is a huge corporation and it is my job to adhere to their policies which seldom reflect t...