Section 3: Cleaning a Seriously Infected Computer

You know you are infected!? The computer just isn’t working right.
Some Common Symptoms:
- Pop ups you do not recognize
- browser redirects to web pages you didn’t ask for
- running very slowly
- you get a phone call with someone saying you are infected
- your e-mail doesn’t work right
- programs running that you have no idea where they came from
-browsers or programs stop responding
- open pages go grey
- locks up, continuously spinning wheel or egg timer beside your mouse pointer.
- ransom pop-ups
- won’t update

Anyway, you are infected, so let’s get these things cleaned up! In Book 1 we downloaded and installed some clean-up software. We will be starting with these. If you do not have the software you can download it and install it as we go but I will not be giving detailed steps as to how to do that, it is in Book 1 .
It is worth noting here:
1) If your computer is painfully slow, you may be better off to start these procedures in “Safe Mode” with networking.
2) If you cannot connect to the internet and you have access to a working machine, you can download the software install “.exe” files, put them on a stick and then run them from the infected machine. The software won’t update, but it will get you started in the right direction.
3) If you start your clean up in safe mode, you must redo it all again once you are in normal mode.
4) Infections can migrate!!! It is sometimes necessary to run the software more than once if you feel you are still infected with something