21 books
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7 voters
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Care for your employees first, treat them with respect, empathy, and dignity, and they will care for your customers. When your team feels valued, loyalty, trust, and excellence naturally follow.
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DOLINSKY’S IMPERATIVE: Individuals must take it upon themselves to form and grow bubbles of civility within and external to their organizations. Doing so creates new and deeper relationships across stakeholders. It prevents bureaucratic claptrap and friction from descending like a toxic cloud of dissatisfaction. Friction is reduced, and the spread of the workplace zombie virus is slowed.
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― The Workplace Zombie: One Bureaucrat’s Path to Better Understanding the Virus and Its Vectors
― The Workplace Zombie: One Bureaucrat’s Path to Better Understanding the Virus and Its Vectors
