Fundamentals of UX and Service Design (18 books)

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An easily sharable, go-to list of books that cover user experience and related fields

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1		Outcomes Over Output: Why customer behavior is the key metric for business success by Josh Seiden (Goodreads Author) 4.33 avg rating — 1,836 ratings score: 100, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
2		Seductive Interaction Design: Creating Playful, Fun, and Effective User Experiences by Stephen P. Anderson 4.07 avg rating — 1,375 ratings score: 99, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
3		Flow: The Psychology of Optimal Experience by Mihály Csíkszentmihályi 4.10 avg rating — 91,988 ratings score: 98, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
4		Yes!: 50 Scientifically Proven Ways to Be Persuasive by Noah J. Goldstein 3.97 avg rating — 12,507 ratings score: 97, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
5		Nudge: Improving Decisions About Health, Wealth, and Happiness by Richard H. Thaler 3.84 avg rating — 97,235 ratings score: 96, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
6		Thinking, Fast and Slow by Daniel Kahneman 4.16 avg rating — 620,617 ratings score: 95, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
7		Influence: The Psychology of Persuasion by Robert B. Cialdini (Goodreads Author) 4.21 avg rating — 185,711 ratings score: 94, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
8		Accessibility for Everyone by Laura Kalbag 4.15 avg rating — 389 ratings score: 93, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
9		Lean UX: Applying Lean Principles to Improve User Experience by Jeff Gothelf 3.99 avg rating — 6,768 ratings score: 92, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
10		User Story Mapping: Discover the Whole Story, Build the Right Product by Jeff Patton 4.18 avg rating — 4,032 ratings score: 91, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
11		Dont make me think by Steve Krug (Goodreads Author) 4.24 avg rating — 31,179 ratings score: 90, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
12		The Design of Everyday Things by Donald A. Norman 4.15 avg rating — 49,486 ratings score: 89, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
13		Just Enough Research by Erika Hall (Goodreads Author) 4.18 avg rating — 2,162 ratings score: 88, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
14		Good Strategy Bad Strategy: The Difference and Why It Matters by Richard P. Rumelt 4.12 avg rating — 19,246 ratings score: 87, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
15		Mixed Methods: A short guide to applied mixed methods research by Sam Ladner (Goodreads Author) 4.29 avg rating — 130 ratings score: 86, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
16		Bottlenecks: Aligning UX Design with User Psychology by David C. Evans 4.15 avg rating — 179 ratings score: 85, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
17		How to Make Sense of Any Mess by Abby Covert 3.85 avg rating — 1,646 ratings score: 84, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
18		The User's Journey: Storymapping Products That People Love by Donna Lichaw (Goodreads Author) 3.88 avg rating — 396 ratings score: 83, and 1 person voted	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

18 books · 1 voter · list created February 20th, 2020 by Edward Stull (votes) .

Tags: behavioral-psychology, contextual-inquiry, customer-experience, cx, design-research, ethnography, service-design, user-experience, user-research, ux

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