Listopia > John Surabian III's votes on the list The Retention Marketing Reading List (9 Books)
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$100M Offers: How To Make Offers So Good People Feel Stupid Saying No
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"The Grand Slam Offer framework is the cleanest mental model for designing post-purchase upsells I've seen in five years. Hormozi's Value Equation (dream outcome times perceived likelihood, divided by time delay times effort and sacrifice) is the math that explains why an hour-1 upsell converts at 9 percent and a day-30 abandoned cart converts at 1 percent. Run every email offer through this equation before you ship it. The chapter on guarantees alone will fix every "we offer free returns" footer that's not actually moving the needle."
John
rated it 5 stars
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$100M Leads: How to Get Strangers To Want To Buy Your Stuff (Acquisition.com $100M Series)
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"The four core lead sources (warm outreach, content, paid ads, referral) is the best framework I've seen for auditing how a DTC brand actually sources customers. Hormozi's Core Four maps cleanly onto how we think about acquisition portfolio at Clickable Impact. The Lead Magnet chapter gives you the rubric for designing welcome-series opt-ins that don't just collect emails but actually move customers toward purchase. Read this right after $100M Offers. The two books are written as a set for a reason."
John
rated it 5 stars
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DotCom Secrets: The Underground Playbook for Growing Your Company Online
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"The Value Ladder concept is the single most useful framework for designing a Klaviyo flow architecture. Each rung on the ladder is a different lifecycle stage. Each email in your flow is moving the customer up one rung. Brunson's funnel hacking process (study what's already converting, model don't copy) is how every operator I respect approaches a new account. The Soap Opera Sequence and Daily Seinfeld Sequence chapters are the original templates for what we now call lifecycle email programs."
John
rated it 5 stars
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Expert Secrets: The Underground Playbook for Creating a Mass Movement of People Who Will Pay for Your Advice
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"The Attractive Character framework explains why some brand emails feel like talking to a real person and others read like corporate gruel. Brunson's storytelling structure (epiphany bridge) is what makes a post-purchase welcome email actually convert versus just thanking the customer. The chapter on the One Thing positioning forces you to commit to a single brand promise, which is the fastest fix for retention emails that try to do too much. Read this when your flows are converting fine but your brand voice has gone flat."
John
rated it 5 stars
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The New Model of Selling: Selling to an Unsellable Generation
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"NEPQ (Neuro-Emotional Persuasion Questions) is the closest sales methodology I've found to how high-converting email copy actually works. Both are about asking questions that trigger the prospect to surface their own pain, instead of you stating it for them. Miner's framework on skipping the pitch maps directly to why soft-sell emails outperform hard-sell ones. Apply the situation-problem-solution-consequence question chain to your subject lines and you'll see open rates lift inside two send cycles."
John
rated it 5 stars
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Jab, Jab, Jab, Right Hook: How to Tell Your Story in a Noisy Social World
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"Vee's jab-then-right-hook cadence is the original framework for what every email marketer now calls value-first lifecycle programs. Three give-emails for every ask-email. The chapter on platform-native content is exactly why your Klaviyo emails should not look like your X posts which should not look like your TikTok scripts. Read this if your retention program is converting but burning out the list because every send is an ask."
John
rated it 5 stars
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Hustle: The Power to Charge Your Life with Money, Meaning, and Momentum
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"Patel co-wrote this less as a marketing book and more as a career playbook for operators trying to escape stagnation. Useful for retention because the framework on optionality and small bets directly applies to how you should structure A/B tests inside Klaviyo. Don't bet the whole flow on one new sequence. Build small, test fast, kill what doesn't work, scale what does. Patel's content empire (NeilPatel.com, Ubersuggest, Crazy Egg) was built this way and the book is essentially the operating system behind it."
John
rated it 5 stars
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Influence: The Psychology of Persuasion
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"Every sales author on this list cites Cialdini somewhere in their work. Hormozi's offer framework leans on scarcity and authority. Brunson's Value Ladder uses commitment and consistency. Miner's NEPQ borrows from reciprocity. Vee's jab-jab-jab cadence is liking and reciprocity in action. Read the original source before you read the gurus who built on it. The annotated 30th-anniversary edition has an extra chapter on unity that maps directly to community-driven retention motions."
John
rated it 5 stars
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Contagious: Why Things Catch On
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"Berger's STEPPS framework (Social Currency, Triggers, Emotion, Public, Practical Value, Stories) is the cleanest mental model I've found for predicting which TikTok Shop affiliate content scales and which dies at 200 views. Hook the creator brief to two STEPPS at minimum and the content lands in the algorithm's surge zone. Generic "show the product" briefs almost always flatline. The chapter on Practical Value explains why how-to TikToks outperform aesthetic shots for supplements, beauty, and CPG. Read this before writing your next affiliate creator brief. We've taken brands from $80K to $1M per month on TikTok Shop using STEPPS-keyed content design at Clickable Impact."
John
rated it 5 stars
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