“We all could benefit from developing a “toolkit,” a set of practices that we can use to deal with problems. This toolkit would help us get a handle on the world we live in, in all its facets: technical, professional, and personal. It would help us identify, diagnose, and address all the problem areas that challenge us. We could use it to get down to root causes, so we aren’t distracted by surface symptoms and can find solutions that last – and maybe head off further problems down the road.”