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Robert B. Cialdini

“As a general rule, whenever the dust settles and we find losers looking and speaking like winners (and vice versa), we should be especially wary of the conditions that kicked up the dust—in”

Robert B. Cialdini, Influence: The Psychology of Persuasion
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Influence: The Psychology of Persuasion (Collins Business Essentials) Influence: The Psychology of Persuasion by Robert B. Cialdini
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